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QR Code Convenience and Concerns



  Aug 08, 2023

QR Code Convenience and Concerns


QR codes offer various conveniences for citizens, including faster ticketing, access to information, and feedback mechanisms. However, it is essential to address security and inclusivity concerns to ensure the effective and safe implementation of QR code technology in various services across cities.
 

1. What is the QR code-based ticketing system in the Delhi Metro?

The QR code-based ticketing system in the Delhi Metro allows passengers to buy tickets online and scan the QR code on their mobile phones at the automatic fare collection (AFC) gate for entry without the need to stand in queues.
 

2. How many passengers are using QR code tickets in the Delhi Metro?

Over 21% of passengers are using QR code tickets, with approximately 20,000 QR tickets booked through the DMRC Travel app daily.
 

3. What are the main benefits of using QR code-based tickets in the Delhi Metro?

Using QR code-based tickets provides convenience for passengers, eliminates the need for cash transactions, and reduces waiting time at ticket counters.
 

4. How is QR code technology being utilized in other cities in India?

In Bengaluru, the BBMP is using QR codes on road signs to provide information about the road, maintenance details, waste generation, and contact information for officials in charge of streetlights.
 

5. What other innovative uses of QR codes are there in Indian cities?

QR codes are being used for geotagging and providing information about trees, emergency assistance during traffic jams, and for citizen feedback to the police.
 

6. Are there any concerns with the widespread use of QR codes?

Experts caution that there may be potential risks, such as malicious QR codes used for phishing attacks or delivering harmful content. There is also a concern about the digital divide and exclusion of some sections of society who may not have smartphones or digital literacy.
 

7. How can cities address the concerns and ensure inclusivity in using QR codes for citizen services?

Cities must remain mindful of the digital divide and provide alternative means of public interactions and feedback for those without smartphones or digital access.

 


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