BEWARE OF FAKE INSTITUTES WITH SIMILAR NAMES. blank    blank
banner

NHAI's Toll Plaza Safety: Protecting Workers and Motorists.



  Oct 13, 2023

NHAI’s Toolkit to Address Violent Motorists at Toll Plazas



Issue: Frequent violent altercations between toll plaza workers and motorists, often leading to physical confrontations.

Recent Incident: A video went viral showing an altercation between toll plaza workers and a motorist couple on National Highway 44 in Haryana’s Sonepat.

Reasons:

Disputes over FASTag issues or reluctance to pay toll fees.

Previous incidents include a worker shot dead over a refusal to pay Rs 27 at Kherki Daula toll plaza in 2011.

Remedies introduced by NHAI:

Body Cameras: Mandatory for toll-booth workers to de-escalate conflicts and record proof.

Gender Balance: Deployment of women staff during day shifts.

Training: Behavioral training and anger management for toll staff.

Documentation: Use mobile cameras for recording altercations.

Professional Conduct: Only senior toll staff to handle escalated situations; immediate police intervention when required.

Uniform Mandate: Toll agency staff should always wear NHAI-prescribed uniforms with visible names.

Safety Measures:“Overpowering” aggressive motorists without resorting to violence and seeking safe locations during dangerous situations.

Emphasizing Politeness: Toll staff to use “polite insistence” and avoid provocative language.

Economic Significance: Toll collection is crucial for NHAI’s development model. Post the introduction of FASTags in February 2021, toll collections surged, reaching around Rs 48,000 crore in 2022-23.

Dive into the discussion! Discover more on SRIRAM’s social media platforms.

Get It Right With SRIRAM’s


Share:
 

Get a call back

Fill the below form to get free counselling for UPSC Civil Services exam preparation

 
UPSC DAILY CURRENT AFFAIRS

 
Indian Ocean humpback dolphin (Sousa plumbea)
 
Indian Ocean humpback dolphin (Sousa plumbea)
 
DARK WEB AND NATIONAL SECURITY
 
DARK WEB AND TERRORISM
 
Finance Commission :Simplifier
 
Laws to combat superstition
 
Indian Foreign Policy and Strategic autonomy
 
Puja Khedkar and UPSC
 
ICAR : ‘ONE SCIENTIST ONE PRODUCT’
 
CROWDSTRIKE AND THE WINDOWS BSOD OUTAGE
 
ASHOKA CHAKRA IN THE INDIAN FLAG
 
Top ten most populous countries as of 2024:
 
Top ten largest countries by land area:
 
Lok Sabha Business Advisory Committee:
 
India's Electronic Sector and Global Value Chains