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Factors driving digital payment growth in India.



  Apr 12, 2024

Factors driving digital payment growth in India.



What is driving the significant growth in digital payments in India?

Infrastructure Development and Government Policies:

• The Indian government has actively promoted digital infrastructure development, focusing on increasing internet and smartphone penetration across the country. Initiatives like the Digital India campaign have played a pivotal role.

• The introduction and widespread adoption of the Unified Payments Interface (UPI) system by the National Payments Corporation of India (NPCI) have significantly simplified digital transactions, making them more accessible to the general public.

Booming Economy and Consumer Behavior:

• India’s growing economy and an increase in disposable income among the middle class have contributed to a surge in consumer spending online, including ecommerce, gaming, and financial services.

• There is a cultural shift towards digital payment methods, driven by convenience, rewards, and promotional offers provided by digital payment platforms.

Inherent Benefits of Digital Payments:

• Digital payments offer enhanced security, reduced transaction times, and the convenience of cashless transactions, appealing to both consumers and merchants.

• The COVID-19 pandemic accelerated the adoption of digital payments due to health concerns associated with handling cash.

Questions on Digital Payments Growth:

Q1: What sectors are leading in online transactions in India?

• Ecommerce, gaming, utilities, government services, and financial services are the leading sectors in online transactions, accounting for nearly 80% of the total volume.

Q2: How has UPI contributed to the growth of digital payments?

• UPI has seen a remarkable 56% year-on-year growth, with the total volume of transactions reaching 65.7 billion. Its user-friendly interface and interoperability across banks and payment services have made it a preferred choice.

Q3: Are credit and debit card transactions growing at the same pace as UPI?

• While credit cards have seen a significant increase (21% year-on-year), debit cards have shown modest growth (2%). However, UPI transactions have outpaced both in terms of growth rate and volume.

Q4: How is the payment acceptance infrastructure expanding in India?

• The number of point-of-sale (PoS) terminals has grown by 26%, reaching 8.5 million by December 2023. The expansion of UPI QR code usage has also contributed to this growth.

Q5: What is the future of mobile payments in India?

• With the continuous growth in UPI transactions and the expansion of digital payment channels, mobile payments are expected to remain a preferred mode of payment for both online and in-store purchases in India.

The significant growth in digital payments in India is a result of combined efforts in infrastructure development, government initiatives, changing consumer behaviors, and the inherent benefits of digital transactions, pointing towards a future where digital payment methods are predominant.


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