'Ombudsman Scheme' for non-banking financial companies (NBFC)
'Ombudsman Scheme' for non-banking financial companies (NBFC)
The RBI has launched 'Ombudsman Scheme' for non-banking financial companies (NBFC) for redressal of complaints against them.
The scheme will provide a cost-free and expeditious complaint redressal mechanism relating to deficiency in the services by NBFCs covered under the Scheme.
The offices of the NBFC ombudsmen will function at four metro centres -- Chennai, Kolkata, Mumbai and New Delhi. They will handle complaints of customers in the respective zones.
The Scheme will cover all deposit-taking NBFCs. Based on the experience gained, the RBI would extend the scheme to cover NBFCs having asset size of Rs 100 crore and above with customer interface.
The Scheme provides for an Appellate mechanism.
NBFC Ombudsman does not charge any fee for filing and resolving customers' complaints.
