BEWARE OF FAKE INSTITUTES WITH SIMILAR NAMES. blank    blank

National eGovernance Services Delivery Assessment Framework (NeSDA)

  Jun 20, 2020

National eGovernance Services Delivery Assessment Framework (NeSDA)

Introduction:

  1. A survey that assesses state-wise performance on delivery of government services to businesses and citizens.
  2. NeSDA was a key initiative announced by Prime Minister Narendra Modi in 2018 to push the government machinery towards his promise of ‘minimum government, maximum governance’.

Focus Sectors of the assessment are:

The study covers Government to Business (especially to small businesses) and Government to Citizen segments in six identified sectors.

1) Finance

2) Labour & Employment

3) Education

4) Social Welfare (including Health & Agriculture)

5) Local Governance & Utility Services 

6) Environment & Fire

Assessment Parameters 

The seven assessment parameters for services assessment are as below. 

  1.  Accessibility
  2. Content Availability
  3. Ease of Use
  4. End Service Delivery
  5. Information Security and Privacy 
  6. Integrated Service Delivery
  7. Status & Request Tracking